Shipping policy

LQS Shipping Policy

Thank you for choosing LQS. This policy explains our order processing, shipping methods, shipping fees, delivery areas, and other shipping-related information. Please review this policy carefully before placing your order.

Summary

Order Processing:
Orders are processed within 1–2 business days after payment confirmation.
Shipping Methods & Fees:
We offer standard and expedited shipping options. The shipping cost is calculated at checkout based on your shipping address, product dimensions, and selected shipping method.
Shipping Areas:
We currently ship only within the contiguous United States (48 states). We do not ship to military addresses (APO/FPO/DPO), P.O. Boxes, or U.S. territories outside the mainland United States.
Order Changes: Customers may contact us to modify shipping information or cancel an order before the order has been processed and shipped. Once the order has been handed over to the carrier, address changes and cancellations cannot be accepted.
Shipping Issues: If your package is lost or damaged during transit, please contact us promptly. We will assist you in resolving the issue.

Order Processing Time

Orders will be processed within 1–2 business days after payment confirmation and handed over to the carrier for shipment.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after 2:00 PM Pacific Time (PT) will begin processing on the next business day.

Processing time refers to the period from order placement to the time the package is handed over to the carrier. It does not include transit time.

During peak seasons, inventory shortages, or when additional order verification is required, processing times may be slightly extended. We will notify customers promptly via email or text message if any delays occur.

Shipping Methods, Fees & Delivery Estimates

LQS offers the following shipping options. Shipping fees and estimated delivery times will be calculated and displayed at checkout based on your shipping address and product dimensions.

Shipping Method	Service Area	Estimated Delivery Time	Shipping Fee
Standard Shipping	Contiguous United States (48 states)	Estimated 5–7 business days	Free
Expedited Shipping	Contiguous United States (48 states)	Estimated 3–5 business days	$30

Delivery times provided above are estimated by the carrier and are not guaranteed delivery dates. Delays may occur due to weather conditions, holidays, carrier service interruptions, or other circumstances beyond LQS’s control. LQS is not responsible for any indirect losses resulting from delivery delays.

Shipping Areas

LQS currently provides shipping services only to addresses within the contiguous United States (48 states).

The following destinations are currently not supported:

Remote areas outside the contiguous United States (48 states)
Military and diplomatic addresses, including APO (Army/Air Force Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses
P.O. Boxes

If your shipping address is outside our service area, or if the carrier is unable to deliver to your address, LQS will contact you to discuss available alternatives. If no suitable solution is available, the order will be canceled and a full refund will be issued.

International Shipping & Customs Duties

LQS currently does not offer shipping services outside the United States.

If international shipping becomes available in the future, orders shipped to other countries may be subject to import duties, taxes, or customs clearance fees upon arrival. These charges are the responsibility of the customer. LQS does not collect or cover these fees.

We recommend contacting your local customs authority before placing an order to understand any applicable duties or tax requirements.

Order Changes & Cancellations

Before Order Shipment

If you need to update your shipping address, contact information, or cancel your order, please contact us as soon as possible at:

Email: lqssinks@gmail.com

If your order has not yet been packed and shipped, we will make every effort to assist you.

After Shipment

Once your order has been handed over to the carrier, we are unable to modify the shipping address or cancel the order.

If the package cannot be delivered or is returned due to an incorrect address provided by the customer, any related costs (if applicable) will be deducted from the refund amount.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package through the following methods:

Track through the LQS website

Visit:

Homepage → Support → Order Tracking

Enter your order number to view your shipment status.
Track through the carrier’s website

You may also visit the carrier’s official website (such as UPS, FedEx, or USPS) and enter your tracking number to check the latest shipment status.

If tracking information has not been updated for more than 7 days, or your package shows as delivered but you have not received it, please contact us within 48 hours after the delivery status is updated to "Delivered". We will assist you in contacting the carrier and initiating an investigation.

Lost, Damaged, and Shipping Issues

Damaged Packages

Please inspect the outer packaging when your order is delivered. If you notice any visible damage, please note "Package Damaged" on the delivery receipt (if applicable) and take photos for your records.

For further assistance, please refer to the "Damaged Items, Incorrect Items, and Quality Issues" section in our Return & Warranty Policy.

Lost Packages

If the carrier confirms that your package was lost during transit, LQS will review the situation and provide an appropriate solution, which may include a replacement or a full refund.

Shipping Delays

LQS is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to severe weather, natural disasters, carrier strikes, customs inspections, or other force majeure events. However, we will make reasonable efforts to assist you in communicating with the carrier.