Frequently Asked Questions

LQS offers kitchen and bathroom sinks, along with sinks intended for selected bar, RV, or outdoor applications. Our range includes stainless steel and quartz composite options, as well as sink accessories. Availability varies by product.

The intended use, dimensions, bowl capacity, and installation requirements can differ. Choose by the actual measurements and specifications of the product rather than its category name alone.

A single bowl gives you one uninterrupted workspace for larger items. A double bowl separates tasks such as washing and rinsing. Compare the interior bowl dimensions—not just the overall sink width—before deciding.

An undermount sink is installed beneath the countertop; a top-mount, also called drop-in, sits in a countertop opening with its rim above the surface. The right choice depends on your countertop, cabinet, cutout, and the installation options confirmed for that model.

No. Check the Installation Type on the specific product page. Do not assume a sink supports both methods unless both are explicitly listed.

A workstation sink has a built-in ledge or rail designed to support compatible accessories over the bowl. A sink does not become a workstation sink merely because a cutting board or drying rack appears in a photo.

No. The ledge is a structural feature; the accessories included in the box are a separate question. Check Included Accessories for the exact model and variant.

Neither material is the best choice for every kitchen. Consider the look you want, how you use the sink, the available sizes and installation styles, and the care guidance for the specific product. We do not assign universal scratch-, stain-, or heat-resistance ratings to either material without model-specific evidence.

No. Check the material and gauge shown for the particular model. If a gauge is not listed, please ask us rather than assuming one.

No. Composition percentages and claims such as heat, stain, scratch, or impact resistance should only be relied on when stated and supported for that particular product.

Only after checking the product's intended application, dimensions, installation conditions, and the environment in which it will be used. A compact size alone does not establish RV or outdoor suitability.

Our product categories include bathroom sinks and separately listed accessories. Check current listings for availability; an accessory shown alongside a sink is not necessarily sold separately or included with it.

Compare the product's Minimum Cabinet Size, overall dimensions, countertop opening, and installation requirements with your actual cabinet. If a required measurement is missing, contact us with the model number and your cabinet measurements before ordering.

No. Cabinet construction and installation clearance matter. Use a confirmed minimum cabinet size for the model, and have your installer verify the fit.

Overall dimensions describe the sink's exterior size. Bowl interior dimensions describe usable space inside the basin. Both matter: the former for fit, the latter for how you will use the sink.

No. Check the left and right bowl interior dimensions separately when they are provided.

Not by itself. The sink, drain, plumbing, disposal if applicable, and cabinet layout all affect the space available below. Ask your installer to review the full setup.

Possibly, but do not order on that assumption. Compare the new sink's installation instructions and required cutout with the existing opening. Countertop material and condition also matter.

Availability depends on the model. Contact us with the model number before making or changing a countertop cutout. Do not use a product photo as a cutting template.

Custom-sizing availability is not confirmed in our current materials. Please contact us with the dimensions you need; we will confirm whether an appropriate listed product or another option is available.

Measure the cabinet, countertop opening, available space above and below the counter, and the existing plumbing location. Then compare installation type, overall dimensions, bowl dimensions, faucet-hole information, and included components for the new model.

Sink installation involves the countertop, support, sealing, and plumbing. We recommend having a qualified installer review the product and site conditions, particularly before cutting a countertop.

Installation service is not confirmed in the current project materials. Contact us if you need to know whether assistance is available for your location.

They vary by model. Check the product's box contents or contact us. Mounting hardware should not be confused with optional-use accessories such as a bottom grid or cutting board.

Do not assume so from a lifestyle photo. Only items explicitly listed under Included Accessories or box contents are included.

This is model-specific. Check the product specifications or ask us before purchasing a faucet or cutting the countertop.

Compatibility depends on the sink's drain opening and the dimensions and connections of your existing components. Compare confirmed specifications or ask a plumber to verify them before installation.

That depends on the sink, drain assembly, disposal, available cabinet space, and plumbing configuration. A disposal sold in an accessory category does not mean it fits every sink.

No universal compatibility is confirmed. Check opening size, connection specifications, and any model-specific compatibility information.

Look for Drain Position in the product details or dimensions drawing. If it is not specified, contact us with the model number; do not infer an exact position from an angled photo.

That depends on what is included with your order and your existing plumbing. Review the product's included components with your installer before scheduling installation.

We accept all major credit cards and other payment methods shown at checkout. If you have a specific payment question, contact us before placing your order.

Contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Yes. A confirmation email is sent to the address provided at checkout. Check your spam folder if you do not see it.

Contact us with the models, quantities, and any project details. We will confirm availability and any applicable considerations.

We will contact you if a significant delay occurs. You may then decide whether to wait or cancel the order.

Yes. Tracking information is sent once the order ships. Allow time for the carrier to scan the package before tracking updates appear.

Allow one to two business days after shipment before contacting us. Carrier delays and scanning gaps can cause temporary pauses in tracking updates.

Contact us with your order number. We will work with the carrier to investigate. Do not discard any shipping materials until the issue is resolved.

Keep all packaging materials and document the damage with photos or video before unpacking further. Contact us within seven days of delivery with your order number and supporting documentation.

Do not install it. Contact us within seven days of delivery with your order number and photos of the product and packaging received.

Contact us within seven days of delivery with your order number and photos showing what was received. Include the packaging so we can verify the shipment contents.

Yes, within 30 days of delivery, provided the product is unused, uninstalled, and in its original condition and packaging. Contact us before returning anything.

An installed sink is not eligible for a change-of-mind return. Verify dimensions, installation type, and compatibility before installation.

Inspect the product for visible damage or missing items before installation. Report any issues within seven days of delivery. Installation is considered acceptance of the product's physical condition.

Yes. Contact us first to request a return authorization. Do not send a product back without prior authorization.

Yes. Keep the original packaging until the product is confirmed satisfactory. It is required for returns and may be needed for shipping-damage claims.

The customer is responsible for return shipping costs for change-of-mind or non-quality returns.

If the return is due to a verified product defect, incorrect item, or our error, we will cover or arrange return shipping.

Original shipping charges are generally not refunded for change-of-mind returns. Contact us for details specific to your order.

A restocking fee may apply to change-of-mind returns. Contact us for the current policy before initiating a return.

Yes. Returns must include all original components. Missing parts may result in a partial refund or disqualification of the return.

Contact us before refusing delivery. Refusing a delivery without prior authorization may result in additional charges and could affect your refund eligibility.

Once we receive and inspect the return, we will process the refund within a reasonable time. The time for the refund to appear depends on your payment method and financial institution.

Depending on the situation, we may offer a replacement, exchange, partial refund, or full refund. The resolution is determined after reviewing the order details, product condition, and supporting documentation.

Report shipping damage, an incorrect item, a missing item, or a visible cosmetic issue within seven days of delivery. Include the order number and clear photos or video. This reporting period does not prevent a customer from submitting a claim for an eligible material or manufacturing defect discovered later within the applicable warranty period.

Yes. The sink body includes a 30-Day Limited Warranty beginning on the delivery date. Optional 1-year or 2-year extended coverage may be selected at the time of purchase.

No. The return policy explains when and under what conditions a customer may return a product. The limited warranty addresses eligible material or manufacturing defects under normal use. The eligibility requirements and resolution process are different.

Coverage begins on the product's delivery date.

No. Every sink includes the standard 30-Day Limited Warranty. The 1-year and 2-year extended-coverage options are additional services that may be selected at purchase.

The 1-year extended option provides 13 months of total coverage, including the original 30-Day Limited Warranty. The 2-year extended option provides 25 months of total coverage, also including the original 30-Day Limited Warranty.

The limited warranty applies to eligible material or manufacturing-workmanship defects arising under normal use. Each claim must be reviewed using the order information, product condition, and supporting photos or video. The presence of a problem does not automatically establish warranty eligibility.

Accessories are not covered by the sink-body limited warranty. However, verified arrival damage, incorrect accessories, missing accessories, or accessory-quality issues may be resolved through a compatible replacement, exchange, or refund, depending on the circumstances. Accessory exchanges requested for personal-preference reasons are not treated as product-quality claims.

No. The limited warranty does not cover installation, removal, labor, plumbing, countertop work, or other third-party expenses.

The warranty generally does not cover:

• Normal wear and tear
• Improper installation
• Improper use
• Failure to follow care instructions
• Unauthorized modification or cutting
• Chemical corrosion or damage caused by improper cleaning
• Accidental or external damage
• Force majeure or other outside events
• Installation, labor, or other third-party costs

Final eligibility is determined after the claim is reviewed.

Contact us and provide:

• Order number
• Product model
• Purchase information
• Description of the issue
• Photo of the complete product
• Clear photos or video of the affected area

Keep the product and supporting materials available until you receive further instructions.

No. Warranty coverage applies only to the original purchaser with valid proof of purchase.

Possibly. Shipping damage, incorrect items, missing items, and visible arrival issues should be reported within seven days of delivery. If an eligible material or manufacturing defect is discovered within the applicable warranty period, you may still contact us to request a review.

You can contact us at:
Customer Support: support@lqssinks.com
Please include your order number or product model when contacting us about an order or product.

We normally respond within one business day. Messages received on weekends or U.S. public holidays will begin processing on the next business day. Shipping investigations, compatibility questions, and warranty reviews may require additional time, but we will keep you informed during the process.

We recommend providing:

• Product link or model number
• Dimension or feature you need to confirm
• Planned installation method
• Cabinet dimensions
• Countertop opening measurements
• Existing plumbing location
• Photos of the installation area when necessary

Photos may help us understand the situation, but final installation compatibility should be verified by a qualified installer.

Please provide:

• Order number
• Product model
• Description of the issue
• Photos of the product and packaging
• Clear photos or video for damage, missing components, or a possible defect

Complete information helps us review the request more efficiently.

Start with the product page and review:

• Overall dimensions
• Interior bowl dimensions
• Minimum cabinet size
• Installation type
• Drain position
• Available colors and variants
• Included accessories
• Product images and dimension drawing

If information is missing or appears inconsistent, contact us before ordering or installing the product.