Refund policy

Returns, Refunds & Limited Warranty Policy

This policy covers returns, replacements, refunds, and the limited warranty applicable to LQS sinks.

Policy Summary

  1. Shipping Area: We currently ship only to the 48 contiguous United States.

  2. 30-Day Hassle-Free Returns: You may request a return within 30 calendar days of delivery. The sink must be uninstalled and unused. Original packaging and necessary protective materials should be retained whenever possible to ensure the product can be safely returned. For returns unrelated to product quality, customers are responsible for return shipping costs.

  3. Shipping Damage, Incorrect Items & Delivery Issues: Please contact LQS Customer Service within 7 calendar days of delivery and provide your order number, photos or videos, and a description of the issue.

    The 7-day reporting period applies only to issues that can reasonably be identified upon delivery, including shipping damage, incorrect or missing items, and visible cosmetic or manufacturing defects. It does not affect your right to submit a warranty claim for material or workmanship defects discovered later within the applicable warranty period.

  4. Accessory Claims: We do not offer accessory exchanges for personal-preference reasons. If an accessory is confirmed to have arrived damaged, incorrect, missing, or with a visible defect, LQS may issue a refund or provide a compatible replacement, as appropriate.

  5. Sink Warranty: All eligible LQS sinks include a 30-Day Limited Warranty. Optional extended warranty coverage may be purchased to extend the total warranty period to 13 months or 25 months from the date of delivery.

  6. Warranty Exclusions: Damage caused by improper installation, misuse, improper maintenance, modification, normal wear and tear, and other excluded circumstances described below is not covered.

  7. Accessories: The 30-Day Limited Warranty and optional extended warranty coverage apply only to the sink itself and do not apply to accessories.

  8. Services Not Provided: LQS does not provide on-site measurement, installation, inspection, repair, countertop cutting, or reimbursement for installation, labor, plumbing, countertop work, contractor services, or other third-party expenses.

  9. Customer Service & Claims: Contact LQS Customer Service to request a return, report a delivery issue, or submit a warranty claim.

  10. Refund Processing: Once your returned product has been received and inspected, approved refunds will be initiated to the original payment method within 3–5 business days. Your bank or credit card issuer may require additional processing time before the refund appears in your account.

  11. Limitation of Liability: Refunds and eligible sink replacements are subject to the terms and limitations described in this policy.

1. Shipping Area

LQS currently ships only to addresses within the 48 contiguous United States.

2. 30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

You may open the package to inspect the product. However, to be eligible for a return, all of the following conditions must be met:

  1. The sink must be uninstalled and unused and must not have been cut, drilled, modified, or otherwise altered.

  2. The product must be free from scratches, dents, damage, or other issues caused by customer handling, storage, attempted installation, misuse, or other customer-related causes.

  3. Original packaging and necessary protective materials should be retained whenever possible. Manuals, installation accessories, and all other items included with the product must be returned with the sink. The product must be securely packaged to ensure safe return shipping.

  4. You must provide your order number or other valid proof of purchase.

  5. Before returning any product, you must contact LQS Customer Service and obtain return authorization.

Please note: Products returned without prior authorization may be refused or may experience delays in refund processing.

3. Returns for Non-Quality Reasons

If you wish to return a product for personal reasons, including but not limited to no longer needing the product, ordering the wrong model or size, selecting the wrong color or style, or placing a duplicate order, you are responsible for the return shipping costs.

Any original shipping charges, expedited shipping fees, regional surcharges, or other service fees paid with the original order, if applicable, are generally non-refundable.

Returned products must meet all eligibility requirements described in Section 2 of this policy.

If a returned product is damaged during return shipping due to inadequate packaging, insufficient protection, or other circumstances attributable to the customer, LQS may deny the refund or deduct an appropriate amount from the refund based on the condition of the returned product.

4. Shipping Damage, Incorrect Items & Product Issues

Please inspect the shipping package and product as soon as possible after delivery.

If you discover shipping damage, an incorrect or missing item, an obvious manufacturing defect, or a product that does not match your order, please contact LQS Customer Service within 7 calendar days of delivery and provide:

  1. Your order number or valid proof of purchase.

  2. The product name or model number.

  3. Clear photos of the outer packaging, shipping label, and entire product.

  4. Clear photos or videos showing the damage, defect, or incorrect item.

  5. A brief description of the issue.

The 7-day reporting period applies only to issues that can reasonably be identified upon delivery, including shipping damage, incorrect or missing items, and visible cosmetic or manufacturing defects. It does not affect warranty claims for material or workmanship defects discovered later within the applicable warranty period.

If LQS confirms that a sink was damaged during shipping, incorrectly shipped, or has a covered product defect, LQS will cover reasonable shipping costs associated with the approved return or replacement and, depending on the circumstances, provide a replacement sink or refund.

Please do not install, use, modify, discard, or return the product before LQS has reviewed and confirmed the issue. Products that have already been installed or used, or whose condition has changed as a result of installation, may no longer qualify as having shipping damage or an initial product defect.

5. Sink Replacement Policy

If a sink has confirmed shipping damage, was shipped incorrectly, or has a defect covered under the applicable warranty, LQS will provide a replacement sink.

LQS provides replacement products only. We do not provide repair services, repair parts services, on-site inspections, or installation services.

Replacement terms are as follows:

  1. LQS will first attempt to provide a new sink of the same model.

  2. If the original model has been discontinued, is out of stock, or is otherwise unavailable, LQS may offer a replacement model with comparable value and primary functionality.

  3. Reasonable variations in color, texture, surface finish, dimensional tolerances, or design details may occur between different production batches.

  4. Replacement requests based on personal preference, incorrect product selection, incompatible dimensions, or no longer needing the product are not covered under this section. If the product otherwise qualifies for return, you may return it under the Returns for Non-Quality Reasons process and place a new order for the desired product.

6. Limited Warranty for Sinks

6.1 Standard Warranty

Every eligible sink purchased through the official LQS website includes a 30-Day Limited Warranty beginning on the date the product is delivered.

If you do not purchase optional extended warranty coverage, warranty coverage for the sink ends 30 calendar days after delivery.

6.2 Optional Extended Warranty

Optional extended warranty coverage may be purchased when you purchase your sink.

Extended warranty coverage begins after the standard 30-Day Limited Warranty ends. It does not replace, reduce, or shorten the standard warranty included with your sink.

Available extended warranty options include:

  • 1-Year Extended Warranty: Provides an additional 1 year of limited warranty coverage after the standard 30-day warranty period.

  • 2-Year Extended Warranty: Provides an additional 2 years of limited warranty coverage after the standard 30-day warranty period.

The total warranty periods from the original delivery date are therefore:

Coverage Selected Total Warranty Period From Delivery
No Extended Warranty 30 days
1-Year Extended Warranty 13 months
2-Year Extended Warranty 25 months

Extended warranty coverage applies only to the specific sink for which it was purchased at the time of order. Extended warranty coverage cannot be transferred to another order, product, or purchaser.

6.3 What the Warranty Covers

This limited warranty covers defects in materials or workmanship affecting the sink itself under normal use.

Warranty eligibility is not based on whether the sink is used in a residential, commercial, rental, hospitality, outdoor, or other setting. The sink must, however, be installed, maintained, and used in accordance with applicable installation instructions, care instructions, and normal-use requirements.

If LQS determines that the sink has a covered defect in materials or workmanship during the applicable warranty period, LQS will provide a replacement sink as appropriate.

This warranty applies only to the original purchaser. An order number or other valid proof of purchase is required to submit a warranty claim.

Products that have been resold as secondhand products are not covered by this warranty.

7. What Is Not Covered

This limited warranty applies only to the sink itself. It does not cover accessories, consumable items, or ancillary components.

The following are not covered by our return, replacement, or warranty policies, as applicable:

  1. Damage caused by improper installation or removal, insufficient countertop or cabinet support, incorrect cutout dimensions, plumbing connection issues, or third-party installation or construction.

  2. Damage caused by misuse, negligence, impact, dropping, improper handling or storage, modification, cutting, drilling, or unauthorized alteration.

  3. Corrosion, discoloration, surface damage, scratches, dents, or wear caused by strong acids or alkalis, bleach, corrosive chemicals, abrasive cleaners, steel wool, or improper cleaning tools.

  4. Minor scratches, water spots, stains, color variations, texture variations, surface changes, or other cosmetic conditions resulting from normal use that do not affect the normal function of the sink.

  5. Damage caused by abnormal water pressure, freezing, fire, flooding, natural disasters, or other events beyond reasonable control.

  6. Costs associated with installation, removal, reinstallation, labor, contractors, plumbers, countertop work, inspections, or other third-party services.

  7. Products for which the applicable return or warranty period has expired.

  8. Products not purchased through the official LQS website.

8. Accessory Policy

The standard 30-Day Limited Warranty and optional extended warranty coverage for sinks apply only to the sink itself and do not apply to accessories.

Accessories covered by this policy include:

  1. Cutting boards.

  2. Roll-up drying racks.

  3. Sink grids.

  4. Drains.

  5. Strainers or strainer baskets.

  6. Garbage disposals.

LQS does not offer accessory exchanges for personal-preference reasons.

If an accessory arrives with shipping damage, is incorrect or missing, or has an obvious cosmetic or manufacturing issue, please contact LQS Customer Service within 7 calendar days of delivery and provide your order number, product name or model, photos or videos, and a description of the issue.

If LQS confirms that an accessory was damaged during shipping, incorrectly shipped, missing, or has a qualifying product issue, we will determine the appropriate resolution based on the circumstances.

Depending on inventory availability, LQS may send the same accessory as a replacement. If the original accessory is unavailable, we may offer a functionally compatible alternative for your approval or issue a refund for the affected accessory.

If LQS arranges an approved replacement accessory, LQS will cover the associated replacement shipping cost.

Whether a refund or replacement is provided, and the specific replacement method used, will depend on inventory availability, compatibility, and the circumstances of the claim.

9. Services We Do Not Provide

LQS does not provide the following services:

  1. Sink or accessory repair services.

  2. On-site inspection, repair, or installation services.

  3. Removal, reinstallation, or plumbing services.

  4. Countertop cutting, modification, or repair services.

  5. Reimbursement for installation fees, labor costs, plumbing costs, countertop costs, contractor fees, travel expenses, or other third-party service costs.

Customers are responsible for confirming the sink dimensions, installation method, countertop cutout, cabinet space, drain location, and accessory compatibility before installation and for selecting a qualified installer.

10. How to Request a Return or Submit a Warranty Claim

To request a return, report a delivery issue, or submit a sink warranty claim, please contact us through our website chat or by email:

LQS Customer Service
Email: support@lqssinks.comsupport@lqssinks.com
Online Chat: Click the chat icon in the lower-right corner of our website.
Return Address: The applicable return address will be provided after your return has been authorized.

When contacting us, please provide:

  1. Your order number or valid proof of purchase.

  2. The purchaser's name and contact information.

  3. The product name or model number.

  4. A detailed description of the issue.

  5. Clear photos or videos.

  6. If the product has already been installed, photos or videos showing the installation environment and the affected area.

  7. Any additional information reasonably requested by LQS to evaluate the claim.

Do not return any product before receiving written return authorization from LQS.

LQS may request additional documentation or require the product to be returned for inspection before determining whether a refund or replacement is approved.

11. Refund Processing

Once your returned product has been received and inspected, we will notify you of the outcome of our refund review.

If your refund is approved, LQS will initiate the refund to your original payment method within 3–5 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

12. Limitation of Liability

To the fullest extent permitted by applicable law, LQS's obligations under this policy are limited to issuing refunds for eligible orders or providing replacement sinks for eligible warranty claims.

LQS is not responsible for indirect, incidental, special, or consequential losses arising from product installation, removal, reinstallation, delays, work stoppages, or other related circumstances, including labor costs, plumbing costs, countertop costs, contractor fees, property damage, loss of use, or lost profits.

Some states or jurisdictions do not allow the exclusion or limitation of certain damages. Therefore, some of the limitations above may not apply to you.